How to Make the Most of Your Brow to Toe Experience
We hope the following information will help enhance your experience at Brow to Toe Waxing and Skin Care Studio. Once you have reviewed our policies, please feel free to inquire further with any of our team members, we are happy to answer any questions you may have.
Cancellations
You are very important to us at Brow to Toe Waxing and Skin Care Studio; the time allotted for your appointment is reserved exclusively for you. We ask that cancellations or modifications be done at least 24 hours before the scheduled appointment time.
Everyone’s time is valuable and your appointment is an agreement between you and the provider acknowledging that you both will be present at a specific date/time to receive/perform a service. Our 24 hour policy allows us to offer the appointment to a client on the waitlist and ensures our provider is not missing out on revenue.
Confirmation Text & Email
We understand that life happens and you forget about an appointment you made a month ago, which is why we send a courtesy text and/or email a confirmation 36 hours prior to your appointment date/time. We request that you confirm your appointment as soon as possible. At 25 hours before your appointment, you'll receive another text and/or email reminder of your appointment. Please understand the text and emails are a courtesy; it is your responsibility to remember the appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Cancelling/rescheduling an Appointment
You may call or use the online booking service up to 24 hours before your appointment. Clients will not be able to process cancellations or reschedule via online booking once they are inside the 24 hour window of their appointment. We do not monitor our phone, text, and email outside of normal business hours. Any request received outside of normal business hours will be considered as received on the next business day. As a result, you will be held responsible for cancellations if applicable. (For example, we are closed on Mondays. If a client leaves a message on Monday morning at 7:30 am to cancel an appointment for Tuesday at 8:30 am this will be considered as a late cancellation).
Multiple Services During One Appointment
Most clients receive two or more services during each appointment. We dedicate a specific amount of time to each service. As a result, canceling a service during the appointment will be treated as a last-minute cancellation and the client will be responsible for the last-minute cancellation fee.
Cancellation Fees
If you cancel or reschedule without a 24 hour notification, you will be required to pay a fee equal to 80% of the scheduled service/s before scheduling a future appointment. The fee will be charged to the credit used to reserve your appointment or deducted from any paid deposits.
No Call/No Show
NoCall/No Show will be required to pay 80% of the service fee. Additionally, we reserve the right to request a prepayment for future appointments. The no-show fee will be charged to the credit used to reserve your appointment and/or deducted from any paid deposits.
Late Arrivals
Please call or text if you think you will arrive late for your appointment. We will do our best to adjust the schedule; however, we may ask you to reschedule or decrease the service time so that we don't interfere with another client's time. Late arrivals will be responsible for the full amount of the scheduled appointment in the event service time is shortened or we have to reschedule.
Credit Card on File/Deposits
In accordance with your cancellation policy, we require that new clients pay a deposit for appointments and existing clients must have a card on file when booking appointments.
Product Returns
If you are not satisfied with a product, please return within 14 days to receive studio credit to be used on another product.
Additional Guest and Children
Please do not bring additional guests to your appointment to include children. We ask that children do not visit the studio if they are not scheduled for a service. The studio has sensitive equipment and other potential hazards that are not ideal for children who are left unattended while their guardian is receiving a treatment. Additionally, the provider is unable to focus, and other guests may miss out on the opportunity to enjoy their "me time".
Cell Phones
For the safety and comfort of yourself and others, we ask that you complete all calls before entering the building and place your phone/electronic devices on silent and not vibrate.
Pets/Service Animals
According to the state board of cosmetic art, the only animals allowed are the ones trained to accompany disabled persons. This includes working service dogs who are trained as guide, hearing alert, medical assist, mobility, seizure alert or PSA animals. In the event a service dog does not allow us to safely perform services or disturbs other guests, we reserve the right to ask you to remove the dog from the premises.